The Secret Keyhole: Surrealist Black Enamel & 18K Gold Plated Brass Earrings

Shipping:
Crafting Your Package: Each piece from The Civilis undergoes a final hand-check before it leaves our studio. Please allow 2-4 business days for us to ensure everything is perfect.
To Your Door: We currently prioritize shipping to major regions in the US, UK, CA, SG, AU, and NZ. Once on its way, tracked delivery typically takes 7-15 business days.
Smooth Arrival: Since we only ship to selected major zones, customs usually go smoothly. However, please note that any local import taxes or duties are the responsibility of the customer.
Return:
30-Day Peace of Mind: We want you to love your find. If it’s not exactly what you expected, you can return it within 30 days of delivery for a refund.
Keep it Original: To be eligible, the item must be in its original, unworn condition with all packaging intact.
Need Help?: Just send an email to support@thecivilis.com with your order number, and we’ll guide you through the process.
Returns Shipping: Unless the item arrives defective or damaged, customers are responsible for return shipping costs.

At The Civilis, we are committed to providing our customers with high-quality and culturally inspired pieces. That's why we offer a 30-day money-back guarantee on all of our products.

Please note: Items that have been engraved, embossed, or otherwise personalized are final sale and cannot be returned or exchanged, unless they arrive damaged or defective.

If for any reason you are not completely satisfied with your purchase, simply return it within 30 days for a full refund. We believe in the lasting value of our collection and are confident that you will find a meaningful connection with your chosen piece.

To preserve the beauty and integrity of your The Civilis pieces for generations to come, we recommend the following care:
Avoid Chemicals: Remove your items before using perfumes, hair sprays, or cleaning products to protect the delicate finish.
Store Wisely: To prevent scratches, store your pieces separately in a soft pouch or a lined box.
Gentle Cleaning: Periodically wipe with a soft, lint-free cloth to remove dust and oils. Avoid abrasive materials.
Moisture Protection: Remove before showering, swimming, or intense exercise to prevent tarnishing.
Handle with Care: For items with moving or opening parts, please handle them gently to ensure their longevity.

Q: Will the product look exactly like the photos?
A: Since each piece from The Civilis is handcrafted, no two are identical. We use natural gallery lighting to capture our jewelry as accurately as possible. However, due to different screen calibrations and the artisanal nature of our gold-plating process, subtle variations in tone and texture may occur. These are not flaws, but the unique soul of handmade art.

Q: How do I place an order?
Simply add your desired items to your cart and follow the secure checkout process. Our team is available if you need assistance.
Q: What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) and PayPal for your convenience.
Q: How can I track my package?
Once shipped, you’ll receive a tracking number via email to monitor your order's progress until it reaches you.
Q: What is your return policy?
We offer a 30-day return window for unworn items in their original packaging. Please refer to our Shipping & Easy Return section for full details.
Q: How can I contact customer support?
We aim to respond to all inquiries within 24 hours. Please reach out to us at support@thecivilis.com